Privacy Policy
Last updated: 10 November 2026
Who we are
GarageLead AI ("we", "us") provides an AI chat assistant and lead management software to automotive businesses ("Customers"). The operating legal entity and its registered address will be listed here before commercial launch.
Two kinds of data
- Account data: information Customers give us to use the service: names, emails, business details, billing information (processed by our payment provider).
- Visitor data: messages and contact or vehicle details that visitors of a Customer's website share in the chat widget. For this data the Customer is the controller and we act as a processor on their behalf.
How we use data
- To provide the service: generating assistant replies, creating leads, sending notifications the Customer configured.
- To secure the service: rate limiting, abuse prevention, audit logs.
- To bill Customers and communicate about their account.
We do not sell personal data and do not use visitor conversations to train our own models.
Sub-processors
We rely on infrastructure providers for hosting and database services, an AI model provider (OpenAI) to generate replies and embeddings, a payment provider (Stripe), a transactional email provider, and Telegram when a Customer enables Telegram notifications. The current list is available on request.
Retention
Customers choose how long conversations are retained (365 days by default). Account data is kept while the account is active and deleted within 30 days after an account deletion request, except where law requires longer retention (for example, invoices).
Your rights
Depending on where you live, you may have rights to access, correct, export or delete your personal data, or to object to processing. Customers can export data and request account deletion from Settings. Visitors should contact the business whose website they used; we will assist that business in responding.
Security
We use encryption in transit, encrypted storage of integration secrets, tenant isolation, access controls and audit logging. No system is perfectly secure; we will notify affected Customers of a personal-data breach as required by applicable law.
Contact
Questions about privacy can be sent through our contact page.